Privacy Policy 1win apk — Your Data Protection

We only collect information that is genuinely necessary to manage your account and deliver the best gaming experience. No excess data is collected without a clear purpose.

Registration Information

When you register a new account at 1win apk, we collect the following basic information:

• Full name as shown on a valid identification document.
• Active email address used for communications and login.
• Malaysian phone number for OTP verification and account security.
• Date of birth to verify that you are 18 years of age or older.
• Encrypted passwords — we never store passwords in plain text.

Identity Verification Information (KYC)

For security and platform compliance purposes, we may request additional documents including:

• A copy of your Malaysian MyKad (front and back).
• A valid Malaysian passport within its expiry date.
• Bank statement or proof of ownership of the registered e-wallet.
• A selfie with your identification document in certain situations.

Transaction Information

Each time you make a deposit or withdrawal, we record transaction details including the amount, payment method, time, and transaction status. Full card numbers are not stored on our servers — all card processing is handled through PCI-DSS certified payment gateways.

Usage & Technical Data

Automatically, our platform records technical data that helps us detect issues and improve our services:

• IP address and general location information (state/city).
• Device type, operating system, and browser version.
• Pages visited, time of visit, and navigation patterns within the platform.
• Error logs and app performance reports.

Every piece of information we collect has a clear and defined purpose. 1win apk do not use your data for purposes unrelated to the services you use.

Marketing Communications

We only send promotional communications such as bonus offers, tournament notifications, and special promotions if you have consented to receive them during registration or subsequently through your account settings. You may unsubscribe at any time via the unsubscribe link included in every promotional email or through the in-app notification settings.

1win apk do not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary to operate our services.

Trusted Service Partners

We work with selected service providers who help us operate the platform. All partners are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes:

• Payment Gateway: DuitNow, FPX, Touch 'n Go eWallet, and other payment providers to securely process your financial transactions.
• Identity Verification Provider: Certified third-party KYC service for verifying your identity documents.
• Game Providers: JILI, PG Soft, Pragmatic Play, Evolution Gaming, and other licensed providers that supply gaming content — they receive only the minimum game session data necessary.
• Cloud Hosting Services: Server infrastructure storing your data with full encryption.
• Analytics Tools: Aggregated and anonymised data used to understand overall platform usage patterns.

Legally Required Disclosures

In situations required by Malaysian law, we may be obligated to disclose your information to the relevant authorities. This includes fraud investigations, money laundering cases, or valid court orders. We will notify you prior to such disclosure unless prohibited by law.

Protecting your personal data is a responsibility we take seriously. 1win apk invest in industry-grade security infrastructure to keep your information safe at all times.

Technical Protection Layers

• 256-bit SSL/TLS Encryption — All communications between your device and our servers are fully encrypted, meaning no third party can intercept your data during transmission.
• Data-at-Rest Encryption — Sensitive information such as KYC documents and financial details is encrypted when stored on our servers.
• Two-Factor Authentication (2FA) — You are encouraged to enable 2FA on your account via SMS OTP or an authenticator app for an added layer of security.
• 24/7 Monitoring — Our security system continuously monitors account activity to detect and prevent unauthorized access attempts.
• Regular Security Audits — Our platform undergoes regular independent penetration testing and security audits to identify and address vulnerabilities.

Your Responsibilities

While we take all reasonable steps to protect your data, account security also depends on your own actions. Make sure you use a strong password, do not share your login credentials with anyone, and log out of your account after each session — especially when using a shared device.

Platform 1win apk uses cookies and similar tracking technologies to deliver a better experience and understand how users interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform operations such as maintaining login sessions, language preferences, and security. These cookies cannot be disabled as they are essential to platform functionality.
• Performance Cookies: Collecting information on how pages are used, the most frequently visited pages, and error messages. This data is aggregated and anonymized.
• Functional Cookies: Remembering your preferences such as username (not password), display settings, and game preferences to streamline future use.

Managing Cookies

You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain features on the platform.

A complete guide on how to disable cookies is available in each browser's help section linked above.

We only retain your personal information for as long as needed to fulfill the purpose of collection or to meet applicable legal requirements.

General Retention Period

• Active Account Data: Retained for as long as your account is active and for the period following account closure as required by law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and financial legislation.
• KYC Documents: Retained for the duration of the active account period plus 5 years after account closure for compliance purposes.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Technical Log Data: Automatically deleted after 90 days unless required for an ongoing security investigation.

As a user 1win apk, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights.

Platform 1win apk is a service restricted to individuals who are of age 18 and above only. We do not knowingly collect or process personal information from individuals under the age of 18.

• All users are required to verify their date of birth upon registration.
• Our KYC process actively detects and rejects registrations from underage individuals.
• If we discover that we have inadvertently collected data from a minor, the account will be terminated immediately and all related data will be deleted.
• Parents or guardians who believe their child has registered without authorisation are encouraged to contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

• Any amendments involving material changes to how we process your data will be communicated via email or in-app notification at least 14 days before taking effect.
• The "Updated" date at the top of this page will always reflect the date of the latest amendment.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.
• Previous versions of the privacy policy are available upon request for reference purposes.

If you have any questions, concerns, or complaints regarding data privacy, or wish to exercise any of the rights outlined in this policy, our privacy team 1win apk ready to assist.